Jalibo Privacy Policy — Your Data is Completely Safe

Jalibo (jalibo.bet) respects your privacy. This Privacy Policy explains how Jalibo collects, uses, stores, and protects your personal information. It applies to the Jalibo website, mobile app, and all associated services.

Jalibo adheres to international data protection standards and has implemented rigorous technical and organizational measures to prevent misuse of user data. We believe your information is your asset — Jalibo collects only what is necessary to serve you.

This Privacy Policy may be updated at any time. For significant changes, Jalibo will post a notice on the website or notify you by email.

Jalibo collects two types of information — data you provide directly, and data collected automatically. Details are outlined below:

Jalibo never collects your bank account password, full card details, or any other highly sensitive data. Only the information strictly necessary to provide our services is collected.

Jalibo collects your information through several methods. Each method is transparent and based on your consent.

• Registration Form: Information you provide when creating an account is collected directly.
• KYC Verification: Information is obtained from documents uploaded for identity verification.
• Transaction Processing: Payment details are automatically recorded during deposits and withdrawals.
• Cookies & Tracking: Device information is collected through cookies and log files while you browse the website.
• Customer Service: When you reach out via live chat or email, the details of that conversation are recorded and stored.
• Third-Party Verifier: Required information is verified through approved third parties for KYC or payment verification.

Jalibo uses your information only for specific, legitimate purposes. Your data is never used for any unauthorized purpose.

• Account Management: For registration, login, profile updates, and security purposes.
• Service Delivery: To manage all activities related to betting, payouts, bonuses, and promotions.
• Legal Compliance: To comply with licensing authority guidelines and Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) policies.
• Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
• Service Improvement: Usage patterns are analyzed to improve the overall Jalibo experience.
• Contact: To send important updates, security alerts, and promotional offers (subject to your consent).
• Responsible Gaming: To detect excessive betting patterns and provide timely support.

Jalibo uses industry-leading technology to protect your data. Our security infrastructure operates on the following layers:

• 256-bit SSL/TLS Encryption: All data transmissions occur over encrypted channels.
• Encrypted Database: All stored data is secured with AES-256 encryption.
• Two-Factor Authentication (2FA): An extra layer of verification for logins and transactions.
• Regular Security Audits: Regular audits conducted by third-party experts.
• Access Control: Only authorized personnel can access specific data.
• Data Retention Period: Data for active accounts is retained for the duration of use and as required by law. Once an account is closed, data is generally deleted after 5 years unless legal obligations require otherwise.

Jalibo does not sell or rent your data. However, in certain circumstances, limited information may be shared with trusted partners:

• Payment Processors: Receives the necessary information to process payment gateway transactions via bKash, Nagad, Rocket, and others.
• KYC Verifier: Licensed third-party services are used for identity verification.
• Law Enforcement Agencies: Providing information required by legal orders or lawful investigations is mandatory.
• Licensing Authority: Relevant data is shared during audits conducted by regulatory authorities.
• Technology Partners: Software providers used to operate the platform receive limited, encrypted data only.

All third-party partners operate under international data protection agreements and are required to comply with Jalibo's privacy standards.

Jalibo's website uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser.

You can disable cookies through your browser settings, though doing so may affect the functionality of certain Jalibo features.

As a Jalibo user, you have important rights over your personal data. Learn more about each right below:

Jalibo is strictly not intended for anyone under the age of 18. Jalibo does not knowingly collect or process data from minors.

If a parent or guardian becomes aware that their child has created an account on Jalibo, please contact support@jalibo.bet immediately. Jalibo will promptly close the account and delete all associated data.

Jalibo reserves the right to update this Privacy Policy, in part or in full, at any time. Depending on the nature of the changes, Jalibo will notify you in the following ways:

• Minor Changes: You will be notified via an updated "Last Updated" date on the website.
• Notable Changes: A notice will be published on the website and a notification sent to your registered email.
• Major Changes: You will be notified at least 30 days before any changes take effect.

Continuing to use Jalibo after any changes take effect means you accept the updated policy. The latest version will always be available on this page.

For any privacy-related questions, requests, or complaints, please contact Jalibo's data protection team:

• Email: support@jalibo.bet
• Response Time: Responses are typically provided within 2–3 business days
• Live Chat: 24/7 support is available via the chat icon on the website

If your complaint is not resolved, you have the right to file a complaint with the relevant regulatory authority.