Jalibo Terms & Conditions — Complete User Guide

These terms and conditions apply to the Jalibo platform (jalibo.bet) and all services operated under it. Jalibo is an online Sports Betting platform operating under an international license, serving users in Bangladesh and other countries.

Compliance with these terms and conditions is mandatory for all users of Jalibo's services. These terms constitute a legally binding agreement between Jalibo and its members. Jalibo reserves the right to amend these terms at any time, and continued use of the platform following any changes will be deemed acceptance of the updated terms.

Although Jalibo's terms and conditions are published in Bengali, the English version shall prevail in the event of any conflict between the two.

To open an account with Jalibo, you must provide accurate and complete information. Providing false details during registration will result in account closure, and any deposited funds may be forfeited.

• Each person may register only one account. If multiple accounts are found, all of them will be closed.
• The mobile number and email address provided at registration must be active and belong to you.
• Keep your account password strictly confidential. You must not allow anyone else to access or use your account.
• To update your account information, please contact the support team.
• After registration, Jalibo may request identity verification at any time.

You must be at least 18 years old to open an account and place bets on Jalibo. The platform is strictly prohibited for minors, and Jalibo takes a firm stance on protecting those under the legal age.

KYC (Know Your Customer) verification is a key part of Jalibo's security framework. The following documents must be submitted prior to your first withdrawal, or whenever requested by Jalibo:

• Clear photos of your National ID (NID) or passport (front and back)
• A recent selfie clearly showing your ID document
• A utility bill or bank statement as proof of address (if required)
• Relevant details for payment method verification

Jalibo reserves the right to place withdrawals on hold until KYC verification is complete. All submitted information is strictly confidential and used solely for verification purposes.

Before placing a bet on Jalibo, please read the specific rules for each market. Once a bet is confirmed, it cannot be cancelled or changed — unless the Cash Out option is available.

• Jalibo sets the minimum and maximum stake for each bet, which may vary by market.
• Odds in live betting change rapidly. The odds in effect at the moment your bet is submitted will apply.
• If a match is incomplete or suspended, bets will be settled in accordance with Jalibo's established rules.
• Jalibo reserves the right to void any bet placed at incorrect odds due to a technical error.
• Placing opposing bets on the same event (arbitrage betting) is strictly prohibited.
• For parlays or accumulator bets, all selections must be correct to receive the full payout.

Deposits and withdrawals on Jalibo are fully secure and can be made through Bangladesh's most popular mobile banking methods. Jalibo's transaction policy is completely transparent — no hidden charges.

• Deposits must be made using approved payment methods, including bKash, Nagad, and Rocket.
• Deposits are typically credited to your account within 3–5 minutes.
• Withdrawal requests are typically processed within 24 hours; however, delays may occur if KYC verification has not been completed.
• Withdrawals can only be made to accounts and payment methods registered under your verified name.
• Minimum deposit and withdrawal amounts are set by Jalibo and are subject to change.
• Wagering requirements must be met before withdrawing bonus funds.

For any deposit or withdrawal issues, contact Jalibo's support team. Jalibo keeps a record of every transaction, and those records will be considered final in the event of a dispute.

Jalibo regularly offers attractive bonuses and promotional deals. Each bonus comes with its own terms and conditions, which should be read carefully.

• The welcome bonus is available to new members only and can be claimed once.
• To withdraw bonus winnings, you must meet the specified wagering requirement (typically 5–10x).
• Bonuses cannot be used in combination unless Jalibo explicitly permits it.
• Any attempt at bonus abuse or system manipulation will result in the bonus and associated winnings being forfeited.
• Jalibo reserves the right to modify or cancel any promotion at any time.

The following activities are strictly prohibited on the Jalibo platform. Violations may result in permanent account closure and potential legal action.

• Creating or operating an account using another person's identity.
• Creating multiple accounts to claim additional bonuses or promotional benefits.
• Placing bets using automated bots or software.
• Betting using match-fixing arrangements or insider information.
• Attempting to hack or gain unauthorized access to Jalibo's systems.
• Using the Jalibo platform for money laundering.
• Harassing or defrauding other members.

Jalibo may suspend or permanently close an account without prior notice in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to pass KYC verification, or providing false information.
• If suspicious or fraudulent activity is detected.
• If your account is at risk for security-related reasons.
• Upon a member's own request for self-exclusion.

If a valid balance remains in a closed account and has not been forfeited due to a terms violation, Jalibo will endeavor to return those funds. Members may also request account closure at any time.

Jalibo believes betting is a form of entertainment, not a source of income. We are committed to helping our members develop healthy betting habits.

• Daily, weekly, and monthly deposit limits can be set on Jalibo.
• The self-exclusion option allows you to temporarily suspend your own account for a set period of time.
• If you notice signs of betting addiction, Jalibo's support team is here to help.
• For professional assistance, Jalibo provides information on relevant support organizations.

If you're struggling to control your betting, or someone in your family is affected Responsible Gaming page for full details.

Jalibo reserves the right to update these Terms & Conditions, in part or in full, at any time. For significant changes, Jalibo will post a notice on the website or notify members by email. Continued use of the platform after any changes constitutes acceptance of the updated terms.

Members are responsible for checking this page regularly for updates. Jalibo will not be liable for any loss resulting from failure to read the Terms and Conditions.

If you have any questions or complaints regarding these Terms & Conditions, please contact Jalibo's support team:

• Email: support@jalibo.bet
• Live Chat: Available directly on the website 24/7
• Response Time: Usually within 2 hours

Once a complaint is submitted, Jalibo will investigate and issue a decision within 7 business days. If you are not satisfied with Jalibo's decision, you may appeal through an international dispute resolution body.